FAQ

Frequently asked questions

How much is shipping?


Depending on where your order is shipped to, the shipping costs will be appear to your cart when you check out.




How do I pay for the items that I want to purchase?


You can choose between Credit Card or Paypal for your payment. All transactions on our website are protected by secure server software. Your name, address, and credit card number cannot be read by anyone else. The safety and security of your order and personal information are our primary concern. If you have any questions about our secure payment you can contact us.




Why is there a delay in the shipment of my order?


We do our best to ship every order out within one business day of receiving it. Unfortunately, there are times when unforeseen problems occur, such as terrible weather or unexpected stock issues, and a delay is inevitable. Do not fret, we have not forgotten you! Please be patient and your order will ship soon, at which time you will receive an email containing tracking information. For specific questions on your order contact our costumer service team through info@escura-camera.com.




The item I purchased has stopped working! Does this item have warranty?


Beyond our 7-day return period, Escura Camera also provides a limited warranty to ensure that our products are free of defects. All Escura cameras and accessories have a warranty of one years (with proof of purchase) against manufacturer defects. These warranties do not cover accidental damage or loss, and are not valid if purchased from an unauthorized reseller. All film-roll items do not entitled to the warranty. If you experience an issue with a camera that is still under warranty, please contact info@escura-camera.com for a return authorization number and instructions on how to return your item. You will be responsible for all handling and shipping costs of the return.




What is PayPal?


PayPal is a secure payment service with over 100 million users worldwide – to transfer funds directly from your bank account. It’s fast, easy, and a lot more affordable than cash-on-delivery! Visit their website to know more about their services.





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