Product Registration
WORLDWIDE SERVICE WARRANTY
Thank you for choosing Escura Camera. We are committed to crafting high-quality, reliable imaging equipment for your creative journey.
Coverage: 1-year Limited Hardware Warranty
LIMITED WARRANTY TERMS
Coverage Period
This product is backed by a 1-year Limited Warranty from the original date of purchase by the end-user.
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What is Covered
This warranty covers defects in materials and workmanship under normal, intended use. If a hardware defect occurs within the warranty period, Escura Camera will, at its discretion:
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Repair the camera using new or refurbished parts.
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Replace the camera with a new or functionally equivalent unit.
Exclusions (What is NOT Covered)
This warranty does not cover:
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Cosmetic damage (scratches, dents, worn exterior coatings, or normal wear and tear).
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Damage caused by drops, high impacts, liquid immersion, sand/dust ingress, or misuse.
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Issues resulting from unauthorized repairs, modifications, or third-party hardware/firmware modifications.
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Loss or corruption of image data stored on memory cards.
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Degradation of rechargeable battery capacity over time.
How to Request Support & Claims
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Register Your Product: Scan the QR code on the front or visit www.escura-camera.com/register within 30 days of purchase to activate full coverage.
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Contact Support: Email info@escura-camera.com or contact your local distributor for service with your proof of purchase (receipt or order ID), serial number, and a description or video/photo of the issue.
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Receive Guidance: Our customer care team will provide troubleshooting instructions or issue an RMA (Return Merchandise Authorization) with return shipping instructions.
Warranty Conditions & Validity
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This warranty card is issued only at the time of original purchase. It is non-transferable and will not be re-issued.
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